Generative AI and Sales Productivity: Field Experiments in Online Retail · HackerPapers discussionshttps://hackerpaper.kaipfister.de/p/2510.12049/Collected HN comments and submissions linking this paper.enMon, 02 Nov 2026 11:16:22 GMTGenerative AI and Sales Productivity: Field Experiments in Online Retail — mentioned by keedahttps://news.ycombinator.com/item?id=48916005urn:hackerpapers:mention:2510.12049:48916005Wed, 15 Jul 2026 03:40:14 GMT<p>This study finds increased sales and value per customer from GenAI integration at a large Chinese online retailer (all the way back in 2023-24!) The customer Q&amp;A scenario is one of those covered, except the customer talks directly to the LLM rather than an employee with a subscription: https://arxiv.org/abs/2510.12049 &gt; We quantify the short-term impact of Generative Artificial Intelligence (GenAI) on sales performance through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail platform. Over 2023-2024, the…</p><p><a href="https://hackerpaper.kaipfister.de/p/2510.12049/">Paper and discussion history</a>. A mention is not an endorsement.</p>econ.GNGenerative AI and Sales Productivity: Field Experiments in Online Retail — HN submissionhttps://news.ycombinator.com/item?id=45609929urn:hackerpapers:submission:2510.12049:45609929Thu, 16 Oct 2025 19:52:31 GMT<p>Large RCT finds GenAI integration boosts revenues 0% – 16%</p><p></p><p>1 point; 1 discussion reply on HN. <a href="https://hackerpaper.kaipfister.de/p/2510.12049/">Paper and source history</a>. A submission is not an endorsement.</p>econ.GN