https://hackerpaper.kaipfister.de/p/2405.00801/Collected HN comments and submissions linking this paper.enMon, 02 Nov 2026 11:16:22 GMThttps://news.ycombinator.com/item?id=40502623urn:hackerpapers:mention:2405.00801:40502623Tue, 28 May 2024 16:38:55 GMT<p>Technical support with Comcast yesterday: https://imgur.com/a/NJMEIkm Their actual human support couldn&#x27;t figure out my problem, but instead of admitting it they just turn on AI-chatbot mode, effectively hanging up on the customer. There&#x27;s no UI indication you&#x27;re not talking to a human anymore. Meanwhile the AI tries to engage in small talk and tells you to patiently wait while they&#x27;re fixing your problem. Eventually an actual human came back and admitted they couldn&#x27;t fix the problem and was escalating me to &quot;tier-2 support&quot;, which turned out to be another chatbot. Incredibly dystopian…</p><p><a href="https://hackerpaper.kaipfister.de/p/2405.00801/">Paper and discussion history</a>. A mention is not an endorsement.</p>cs.CLhttps://news.ycombinator.com/item?id=40426536urn:hackerpapers:submission:2405.00801:40426536Tue, 21 May 2024 10:29:00 GMT<p>Comcast Uses LLMs to Assist Agents in Real Time</p><p></p><p>1 point; 0 discussion replies on HN. <a href="https://hackerpaper.kaipfister.de/p/2405.00801/">Paper and source history</a>. A submission is not an endorsement.</p>cs.CL