The Design and Implementation of XiaoIce, an Empathetic Social Chatbot · HackerPapers discussions

The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — mentioned by Kye

Wed, 18 Mar 2026 13:10:20 GMT

https://blogs.microsoft.com/blog/2016/03/25/learning-tays-in... https://arxiv.org/abs/1812.08989

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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — mentioned by debugnik

Sun, 05 Nov 2023 11:32:18 GMT

Tay was presumably the English version of XiaoIce, which apparently has its own paper[1]. It states that they combined a Markov decision process to select between conversation modes, a retrieval-based response generator for curated answers and a GRU-RNN[2] response generator for free-form ones. [1]: https://arxiv.org/pdf/1812.08989.pdf [2]: https://en.wikipedia.org/wiki/Gated_recurrent_unit

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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — mentioned by wongarsu

Sat, 04 Mar 2023 15:10:12 GMT

What I find interesting is that Microsoft is trying to turn Bing Chat into an emotionless customer service persona, while Microsoft China is for years operating XiaoIce (alternative translation: Little Bing), with a persona they describe as "a 18-year-old girl who is always reliable, sympathetic, affectionate, and has a wonderful sense of humor", with a design principle that among other things includes "to meet users’ emotional needs, such as emotional affection and social belonging" [1]. What is driving this huge difference? Is it cultural differences? The different target demographic? The…

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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — mentioned by wongarsu

Thu, 12 Jan 2023 15:15:05 GMT

From my understanding that is exactly what Microsoft's XiaoIce is doing in the Chinese market. Just with a text interface instead of a voice interface. I guess there's not much interest to develop something equivalent for the English-speaking market because it's difficult to monetize. https://en.wikipedia.org/wiki/Xiaoice https://arxiv.org/pdf/1812.08989.pdf (actually a better introduction than the wikipedia)

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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — mentioned by tuankiet65

Mon, 14 Dec 2020 19:23:14 GMT

I was curious on how the chatbot actually works, so I found an arXiv paper about it: https://arxiv.org/abs/1812.08989 (The Design and Implementation of XiaoIce, an Empathetic Social Chatbot)

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The Design and Implementation of XiaoIce, an Empathetic Social Chatbot — HN submission

Sun, 06 Jan 2019 07:12:18 GMT

Design and Implementation of XiaoIce, an Empathetic Social Chatbot (2018) [pdf]

4 points; 0 discussion replies on HN. Paper and source history. A submission is not an endorsement.